Virtual Ops

Your Team of IT Professionals.

Whether you need an IT technician or a full team of highly skilled engineers, AV5 has the right IT professionals to match up with your needs.

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If your answer is yes to any of these questions, VirtualOps is the right solution for you.

Want to reduce cost of your IT operations along with improvement in quality?
Want to avoid incompetent IT workforce?
Want to keep up with new advancements in software without spending lots of money?
Want to outsouce your IT operations, but feel hesitant to start?
Want seamless performance of your IT infrastructure?
Want to have no IT employees on payroll?
Want to start outsourcing your IT without any disruption in your business operations?

How it works.

You simply outsource your IT operations to AV5 by forming your own Virtual IT Department.

Pricing

We offer our services to small businesses and maximize every dollar that business owners spend with us. Speak with our experts, let us know your needs and requirements, and we will offer 2-3 options for your VirtualOps team.

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Trial

2 Hour Session
with an AV5 Engineer

Free

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Most Popular

Economy

Dedicated IT Engineer
17 Hours of Labor

$2,000/mo

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Good Value

Enterprise

Custom solution built
special for your business.

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As an example:
a VirtualOps team with 1 NetOp Engineer (working 15 hours a month) and 1 CTO on demand (working 20 hours a month) will cost $4200 a month.

These are the factors that affect pricing:

SLA (Service Level Agreement or response time)

Engineer availability (within 4 hours or 24 hours)

Hourly usage per month

You can begin using the GlobalOps service with our STARTER package (10 hours per month) and can be adjusted later on.

Management requirements

Price will go up accordingly if you prefer to add an IT project manager to professionally manage your VirtualOps.

Your Team of IT Professionals.

CTO on Demand

NetOps

DevOps

SecOps

DBOps

CloudOps

InfraOps

Project Managers

IT Technicians

Our team of professionals is here for you.

Learn More

DevOps engineer
DevOps Engineer works with developers and the IT staff to oversee the code releases. They are either developers who get interested in deployment and network operations or sysadmins who has skills for coding where they can improve testing and deployment.

NetOps
NetOps deploy networks and apply required changes They also monitor and manage network performance. Finally, they respond to incidents that affect the network.

SecOps
SecOps engineers ensure that security and operations teams share accountability, processes, tools and information to make sure the organization does not not have to sacrifice security for higher uptime and better performance.

Here are the Facts.

15

Years of Experience

500

Networks Designed

2000

Servers Racked

10000

Servers Managed

00

Security Breaches

Why Virtual Ops?

Using GlobalOps Services will allow you to:

Get the best talent

We guarantee that you will work only with the best engineers. Not being limited by distance, we select members of AV5 pool very carefully.

Avoid High Pricing

Getting local resources can be very pricey, especially in big cities like Los Angeles, San Francisco, New York and other. With us, you can choose experts locally or around the globe.

Leverage a full set of expert level IT skills at a fraction of market price

Having a team with full range of IT skills doesn’t require hiring full time IT specialists. You pay only for a specific amount of hours that you utilize your VirtualOps team

Add diversity to your team to to mitigate risk

When you’re running your IT operations remotely, you can easily diversify your team by getting a secondary team in a different area than where your main team resides. It can lower your risks in case of an unforeseeable event (natural disasters, economy or political crisis).

Pay only for what you use with no binding long term contracts.

We make you want to stay with us for a long time by providing excellent services, not by tying you up with a long term contract. Data security, reliability, impeccable track record keep our customers with us for 5+ years.

Advance your team's skills

You have access to IT experts worldwide who have unique skill set to strengthen your existing team.

See real time workload status

You can follow the progress of the project at any time with easy to use ONLINE Project Management tools

Use Cases in the Real World

Real company examples

#1

Global Media Company

A small company (80 employees) with HQ in California, USA , delegated data centers infrastructure management to AV5. Also they asked to deploy multiple data centers in Geneva, Spain, Frankfurt and United Kingdom.

A small company (80 employees) with HQ in California, USA , delegated data centers infrastructure management to AV5. Also they asked to deploy multiple data centers in Geneva, Spain, Frankfurt and United Kingdom.

The customer supplied their own CTO, developers, and local technicians.

GlobalOps team was formed with:
3 x InfraOps Engineers
1 x NetOps Engineers
2 x Infrastructure Technicians

GlobalOps’s duty is to perform:
Full data center management
Office IT infrastructure management
Vendors managementTroubleshooting (24/7)
Handle the requests that were coming from the client’s customer support department

#2

Telecommunication company

A small company (200 employees) with HQ in California, USA asked AV5 to enhance their team with AV5’s engineering skills to manage their IT infrastructures in data center, main and remote offices.

A small company (200 employees) with HQ in California, USA asked AV5 to enhance their team with AV5’s engineering skills to manage their IT infrastructures in data center, main and remote offices.

The customer supplied their local engineers and technicians for generic management while using AV5 as a back office.

GlobalOps team was formed with:
1 x Project Manager
1 x NetOps Engineer

GlobalOps’s duty is to perform:
Data center, central and remote office IT infrastructure management
Servers and network management
Vendors management
Handle the requests that were coming from the client’s customer support department

#3

Global Social Media Company

An international small company (200 employees) with offices around the globe asked AV5 to co-manage their data center infrastructure located in Los Angeles, CA.

A global social media company
+ An international small company (200 employees) with offices around the globe asked AV5 to co-manage their data center infrastructure located in Los Angeles, CA.

The customer supplied their own local technicians.

GlobalOps team was formed with:
1 x CTO on demand
3 x InfraOps Engineers
2 x NetOp Engineers
1 x Infrastructure Technician

GlobalOps’s duty is to perform:
Full data center management
Business analytics and reports
Vendors management
Risks assessments
Visual inspections
Troubleshooting (24/7)

#4

Health Care Company

A small company (200 employees) with a developing center in California, USA delegated data center IT infrastructure management to AV5.

A small company (200 employees) with a developing center in California, USA delegated data center IT infrastructure management to AV5.

The customer supplied their supervisors and security experts.

GlobalOps team was formed with:
1 x Project manager
2 x NetOps Engineer
2 x Infrastructure Technicians

GlobalOps’s duty is to perform:
Data center IT infrastructure management
Vendor management
Network management
Monthly visual inspection and reporting
Risks assessments
Troubleshoot (24/7 under SLA)

We value transparency.

Any successful business relationship is based on trust. Data is the most valuable asset of your business and we are commited to meet and exceed your expectations.

Data Security

We always evaluate security risks for any task we perform, therefore our customers have never experienced a security breech or a loss of data.

Expert Team

Our team is fast and effective. We work around the clock to make sure your business never goes down.

Track Record

See the reviews of our happy customers, who have been with us for 5+ years.

Industry Experience

AV5 has been in business for 15 years. We've seen technology change and have helped our customers adapt to all the newest trends.

Live Workload Status

You can follow the progress of a project at any time with easy to use Online Project Management tools.

Reliability

We treat your business like our own. Your problem becomes our problem. Our hand-picked team members have skills to resolve any of your industry issues.

Frequently Asked Questions.

Having some doubts? We got you covered.

Can everything really be done remotely if I have no IT staff onsite to back up?

Yes. Absolutely! On a rare occasion when physical presence is required, in a timely manner AV5 will send an expert technitian to get the job done!

How can I control my expenses?

Your VirtualOps team members report labor hours based on task progress every day.

How can I see what task my virtual team is performing at the moment?

We use project management online software tools. Whenever there’s a task, it always reflects in project management software and is assigned to specific members of your VirtualOps team. You can always track the current tasks, their status, and the names of assigned team members.

What will happen if my expert is not available?

When you choose your SLA (service level agreement), there are two options for your IT expert availability: guaranteed response within 4-hour or 24-hour window. If there is an emergency type of the situation, we will……

How can I be sure that my engineers will work with yours effectively?

The key to effective collaboration is to ensure that your VirtualOps team always has access to the most updated information. Your Virtual team will keep, as well as will train your own staff how to keep the documentation correctly. We practice co-management style quite often. You and your internal IT team will supervise everything we do for you.

What our customers say.

AV5’s team has been incredibly helpful and professional. Their knowledge of IT support is hands down the best I have ever worked with. This includes basic hosting to supporting our cloud, their customer service is exceptional for all of our needs we have. Most importantly beyond their extremely great IT skills is the trust we have in AV5 to handle all aspects of our needs.

Leo RyzhenkoCEO, USRobotics

I have used AV5 on multiple occasions. The team, that Vitali put together is, hands down, one of the best in the industry. They have a customer-comes-first organization. I have full faith and trust in their work.

Hovanes Ferikian
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