Data center Smart Hands 24/7

Our 24/7 Smart Hands services provide assistance with various data center-related tasks, such as hardware installations, troubleshooting, and maintenance.

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Remote Hands Services for Geographically Distant Data Centers

AV5’s remote hands services ensure smooth operation of your geographically distant data center. Our technicians offer:

  1. Hardware installation and configuration
  2. Server maintenance and upgrades
  3. Network connectivity troubleshooting
  4. Cable management
  5. Inventory management
  6. Comprehensive visual inspection and testing

Our services are tailored to your needs, minimizing downtime and maximizing efficiency. Contact us to learn how we can help you manage your data center effectively.

Manage geographically distant data center

What to expect when you use Smart Hands offered by AV5

When you use Smart Hands offered by AV5, you can expect the following:

  • When you work with AV5’s Smart Hands service, a trained technician will arrive on-site and they will ask about the technical issue you are experiencing using their laptop loaded with necessary software.
  • The technician will use popular remote software like Zoom, WebEx, or TeamViewer to communicate with you and to share screens and keyboards with you to ensure efficient and quick communication throughout the problem resolution process.
  • The technician will use various cables, including Ethernet, fiber, and serial cables, if necessary, to diagnose and fix any connectivity-related issues. They will work with you until the issue is fully resolved.

Overall, you can expect the technician to be professional, efficient, and reliable. They will work closely with you to resolve any technical issues.

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    Most typical tasks SMART HANDS can be used for:

    Hardware smart hands


    • Hardware reboots
    • Inventory services
    • Rack/unrack equipment.
    • Labeling services
    • Replacing parts (hard drives, memory, power supplies)
    • Configuring DRAC/IPMI for new devices.
    Network smart hands

    Power and Network

    • Remote testing assistance
    • LED – relay status circuits testing
    • Cross connect verification
    • Configuring OOB (out of bandwidth) access for initial gear installation.
    smart hands general services

    General services

    • Visual inspection for abnormal LED activity
    • Shipping (receiving and sending)
    • Trash removal
    • Documenting
    • Standing by for abnormal situations due to reboot (Read our blog for best practices)

    Cities we cover:

    Strong Presence:

    • Los Angeles
    • San Jose
    • Ashburn, VA
    • New York
    • New Jersey

    Blooming Presence:

    • Seattle, WA
    • Dallas, TX
    • Chicago, IL

    Coming Soon:

    • Tokyo
    • Frankfurt
    • London
    • Moscow

    Contact us here for further assistance.

    You can write your needs and one of our IT experts will contact you.

      Your Email or phone number *

      Your name (Optional)

      Your request *