Data center Smart Hands 24/7

AV5’s remote hands services ensure smooth operation of your geographically distant data center. Our technicians offer:

1. Hardware installation and configuration
2. Server maintenance and upgrades
3. Network connectivity troubleshooting
4. Cable management
5. Inventory management
6. Comprehensive visual inspection and testing

Our services are tailored to your needs, minimizing downtime and maximizing efficiency. Contact us to learn how we can help you manage your data center effectively.

When you use Smart Hands offered by AV5, you can expect the following:

• When you work with AV5’s Smart Hands service, a trained technician will arrive on-site and they will ask about the technical issue you are experiencing using their laptop loaded with necessary software.

• The technician will use popular remote software like Zoom, WebEx, or TeamViewer to communicate with you and to share screens and keyboards with you to ensure efficient and quick communication throughout the problem resolution process.

• The technician will use various cables, including Ethernet, fiber, and serial cables, if necessary, to diagnose and fix any connectivity-related issues. They will work with you until the issue is fully resolved.

Overall, you can expect the technician to be professional, efficient, and reliable. They will work closely with you to resolve any technical issues.