Data center Smart Hands 24/7

Despite the rise of public cloud computing, lots of businesses are still keeping their data centers. There are multiple reasons for that, such as safety, security, employment of hybrid cloud computing.

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How does a typical IT department manage a geographically distant data center and its hardware?

The answer is, that most work can be and should be done remotely (quality and cost effectiveness).

Traveling to a remote data center can be costly, and in most cases, is extremely time sensitive. Using remote hands service helps fixing an issue the quickest.

Many data centers offer remote Smart Hands service, but usually it only covers very basic tasks such as rebooting servers, reconnecting cables, and minimal visual inspection on indicators.

When you need a remote workforce, we can send our technicians to your facility to be your remote hands and eyes.

Manage geographically distant data center

What to expect when you use Smart Hands offered by AV5

  • Our technician will bring a laptop loaded with professional software.
  • Most popular remote software to share screen and keyboards: Zoom, WebEx. Teamviewer.
  • A chat set up through Slack, Skype, Telegram, WhatsApp, Zoom, WebEx.
  • Cables set (ethernet, fibers, serial cables, etc.).

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    Most typical tasks SMART HANDS can be used for:

    Hardware smart hands

    Hardware

    • Hardware reboots
    • Inventory services
    • Rack/unrack equipment.
    • Labeling services
    • Replacing parts (hard drives, memory, power supplies)
    • Configuring DRAC/IPMI for new devices.
    Network smart hands

    Power and Network

    • Remote testing assistance
    • LED – relay status
    • circuits testing
    • Cross connect verification
    • Configuring OOB (out of bandwidth) access for initial gear installation.
    smart hands general services

    General services

    • Visual inspection for abnormal LED activity
    • Shipping (receiving and sending)
    • Trash removal
    • Documenting
    • Standing by for abnormal situations due to reboot (Read our blog for best practices)

    What will happen if you need extra skills on top of technical work?

    AV5 engineers are highly skilled to assist our technicians and your IT team to solve most complicated tasks. Our services are mostly offered in:

    Networking

    Linux and Windows
    Troubleshooting

    Infrastructure
    Management Tasks

    No long term contracts, no obligation

    AV5’s team has been incredibly helpful and professional. Their knowledge of IT support is hands down the best I have ever worked with.

    Leo Ryzhenko

    CEO, USRobotics

    Cities we cover:

    Strong Presence:

    • Los Angeles
    • San Jose
    • Ashburn, VA
    • New York
    • New Jersey

    Blooming Presence:

    • Seattle, WA
    • Dallas, TX
    • Chicago, IL

    Coming Soon:

    • Tokyo
    • Frankfurt
    • London
    • Moscow

    Let’s Grow Together! See How AV5 Will Work For You

    AV5 helps companies of all sizes manage their IT infrastructure.
    Get start today by requesting a demo or schedule a call with our IT expert.

      Your Email or phone number *

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