Data center Smart Hands 24/7

AV5 offers Smart Hands services

Despite the rise of public cloud computing, lots of businesses are still keeping their data centers. There are multiple reasons for that, such as safety, security, employment of hybrid cloud computing.

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How does a typical IT department manage a geographically distant data center and its hardware?

The answer is, that most work can be and should be done remotely (quality and cost effectiveness).

Traveling to a remote data center can be costly, and in most cases, is extremely time sensitive. Using remote hands service helps fixing an issue the quickest.

Many data centers offer remote Smart Hands service, but usually it only covers very basic tasks such as rebooting servers, reconnecting cables, and minimal visual inspection on indicators.

When you need a remote workforce, we can send our technicians to your facility to be your remote hands and eyes.

What to expect when you use Smart Hands offered by AV5:

  • Our technician will bring a laptop loaded with professional software.
  • Most popular remote software to share screen and keyboards: Zoom, WebEx. Teamviewer.
  • A chat set up through Slack, Skype, Telegram, WhatsApp, Zoom, WebEx.
  • Cables set (ethernet, fibers, serial cables, etc.).

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    The Team of Network Experts

    Most typical tasks SMART HANDS can be used for:

    Hardware:

    • Hardware reboots
    • Inventory services
    • Rack/unrack equipment.
    • Labeling services
    • Replacing parts (hard drives, memory, power supplies)
    • Configuring DRAC/IPMI for new devices.

    Power and Network:

    • Remote testing assistance
    • LED – relay status
    • circuits testing
    • Cross connect verification
    • Configuring OOB (out of bandwidth) access for initial gear installation.

    General services:

    • Visual inspection for abnormal LED activity
    • Shipping (receiving and sending)
    • Trash removal
    • Documenting
    • Standing by for abnormal situations due to reboot (Read our blog for best practices)

    What will happen if you need extra skills on top of technical work?

    AV5 engineers are highly skilled to assist our technicians and your IT team to solve most complicated tasks.

    Our services are mostly offered in:

    Networking
    Linux and Windows
    Troubleshooting
    Infrastructure
    Management Tasks
    Power Maintenance

    Cities we cover:

    Strong Presence:

    • Los Angeles
    • San Jose
    • Ashburn, VA
    • New York
    • New Jersey

    Blooming Presence:

    • Seattle, WA
    • Dallas, TX
    • Chicago, IL

    Coming Soon:

    • Tokyo
    • Frankfurt
    • London
    • Moscow

    We offer multiple packages

    We offer multiple packages that, we believe, should cover most, if not all of your needs. If you are looking for something very special, feel free to contact us

    Standard SLA

     

    • Monday-Friday (9 AM to 5PM local time)
    • 120 minutes minimum service time.
    • No monthly contract.

    Price: $200 / hour

    Expedited SLA

     

    • Any time outside Standard SLA
    • 120 minutes minimum service time
    • No monthly contracts

    Price: $300 / hour

    Custom SLA

     

    • Monthly retainer at a discounted rate.
    • You use prepaid hours or standard or expedited SLAs
    • Month to month contract

    Price: $2500 / month

    15 hours of standard SLA is included (or prorated expedited SLA)
    discount: 17%

    Here are the Facts

    17
    Years of Experience
    500
    Networks Designed
    2000
    Servers Racked
    10000
    Servers Managed
    00
    Security Breaches

    What our customers say

    ""

    AV5’s team has been incredibly helpful and professional. Their knowledge of IT support is hands down the best I have ever worked with. This includes basic hosting to supporting our cloud, their customer service is exceptional for all of our needs we have. Most importantly beyond their extremely great IT skills is the trust we have in AV5 to handle all aspects of our needs.

    Leo RyzhenkoCEO, USRobotics
    ""

    I have used AV5 on multiple occasions. The team, that Vitali put together is, hands down, one of the best in the industry. They have a customer-comes-first organization. I have full faith and trust in their work.

    Hovanes Ferikian
    AV5 Has The Experience and Expertise

    You can ask AV5 network experts to design, install, and support your network for you

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