Hardware smart hands

Smart hands services are specialized support services that provide remote assistance to businesses with data center operations. They allow businesses to remotely troubleshoot and resolve issues with their data center infrastructure without the need for on-site technicians.

Smart hands services are typically provided by third-party companies that have teams of experienced technicians who are trained to handle a wide range of data center tasks. These tasks may include installing and configuring hardware and software, performing maintenance and repairs, and assisting with troubleshooting and problem-solving.

Smart hands services can be a valuable resource for businesses that don’t have their own in-house data center staff or that need additional support during peak periods of activity. They can help reduce downtime, improve efficiency, and save businesses the time and expense of sending their own staff to the data center.

Some common examples of tasks that may be performed by smart hands services include:

  • Installing and configuring servers, storage systems, and networking equipment
  • Performing hardware and software maintenance and upgrades
  • Troubleshooting and diagnosing hardware and software issues
  • Assisting with the deployment of new applications and services
  • Providing emergency support in the event of hardware failures or other critical issues

Smart hands services are typically offered as part of a managed services package, which may also include other types of support such as monitoring, management, and maintenance of data center systems and equipment.

Smart hands. When do you need this service?

When you use smart hands services from AV5, you can expect the technician to be well-equipped and trained to handle a wide range of tasks related to your data center operations. The technician will bring a laptop with professional software that allows for screen and keyboard sharing, as well as a set of cables to connect to your data center equipment.

You can also expect the technician to communicate with you through a chat platform, such as Slack, Skype, Telegram, WhatsApp, Zoom, or WebEx. This will allow you to share information and collaborate with the technician in real-time as they work on your data center.

Some other things you can expect when using smart hands services from AV5 include:

  • Prompt and reliable service: The technician should arrive at the agreed-upon time and be ready to begin working on your data center tasks right away.
  • Expertise and knowledge: The technician should have a deep understanding of data center operations and be able to troubleshoot and resolve issues with your equipment and systems.
  • Attention to detail: The technician should be meticulous in their work and pay attention to all the details involved in your data center tasks.
  • Professionalism: The technician should conduct themselves in a professional manner and be respectful of your time and needs.

Overall, you can expect a high level of service and expertise when you use smart hands services from AV5.

Typical hardware tasks and projects

SmartHands

Here are some additional tasks that may be involved in Power and Network work:

  • Hardware reboots: This involves restarting or resetting electronic equipment, such as servers or routers, in order to fix problems or update the software.
  • Inventory services: This involves keeping track of the equipment and supplies that are available and ensuring that inventory levels are maintained at the appropriate level. This may involve ordering new equipment or supplies as needed.
  • Rack/unrack equipment: This involves installing or removing electronic equipment from racks or cabinets. This may be necessary when installing new equipment or when moving or decommissioning old equipment.
  • Labeling services: This involves labeling electronic equipment and cables to help identify and organize them. This can be helpful for maintenance and troubleshooting purposes.
  • Replacing parts: This may involve replacing components such as hard drives, memory, or power supplies in order to fix problems or improve performance.
  • Configuring DRAC/IPMI for new devices: DRAC (Dell Remote Access Controller) and IPMI (Intelligent Platform Management Interface) are systems that allow remote access and control of electronic equipment. Configuring these systems for new devices involves setting them up and ensuring that they are functioning correctly.

Power and network tasks

Smart hands. When do you need this service?

There are many tasks that may be involved in Power and Network work, including:

  • Remote testing assistance: This involves remotely testing and troubleshooting electrical power systems and networks using specialized software and equipment.
  • LED testing: This involves testing LED lights to ensure that they are functioning properly and emitting the correct amount of light.
  • Relay status circuits testing: Relay circuits are used to control the flow of electricity in a system, and testing these circuits involves verifying that they are functioning correctly and switching power on and off as needed.
  • Cross connect verification: Cross connections refer to the connections between different electrical systems or networks. Verifying these connections involves testing them to ensure that they are properly connected and functioning correctly.
  • Configuring OOB access: OOB access refers to the ability to remotely access and control equipment that is not connected to the main network or system. This can be useful during initial equipment installation, as it allows technicians to remotely configure and troubleshoot the equipment.

Other tasks that may be involved in Power and Network work include installing and maintaining electrical systems and networks, conducting electrical inspections, and performing maintenance and repairs on electrical equipment.

Generic services and routine tasks

Smart hands. When do you need this service?
  • Visual inspection for abnormal LED activity: This involves visually inspecting LED lights to check for any abnormal activity, such as flickering or uneven light output. Abnormal LED activity can indicate a problem with the LED or the electrical system it is connected to, and it is important to identify and address any issues as soon as possible to prevent further damage or downtime.
  • Shipping (receiving and sending): This may involve receiving shipments of new equipment or supplies, and sending out shipments of repaired or replaced equipment.
  • Trash removal: This involves properly disposing of any waste or debris generated during Power and Network work, including old equipment, packaging materials, and hazardous materials.
  • Documenting: This involves keeping accurate records of Power and Network work, including tasks performed, any issues encountered, and any repairs or maintenance completed.
  • Standing by for abnormal situations due to reboot: Rebooting electrical systems or networks can sometimes cause abnormal situations to occur, and technicians may be required to stand by in case any issues arise that require immediate attention. It is important to follow best practices when rebooting systems to minimize the risk of abnormal situations occurring.

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